
Phase One
The Documentation Sequence
1. Stay Safe
Do not climb a wet, steep, or damaged roof. Check for hazards like downed power lines or broken glass from the ground first.
2. Stop Further Damage
If water is entering the home, arrange temporary covering or tarping. Keep all receipts for these mitigation efforts.
3. Photograph Before Cleanup
Capture the roof, gutters, vents, and any hailstones present. Document fallen limbs and interior water stains immediately.
4. Write the Storm Record
Save the date, time, and location. Note weather alerts and when you first noticed the damage to establish a clear timeline.
Professional "Dos"
- Document safely before any cleanup begins.
- Save every receipt for temporary repairs.
- Ask your agent about policy-specific deadlines.
- Keep copies of all carrier correspondence.
Critical "Do Nots"
- Do not authorize permanent repairs before inspection.
- Do not throw away damaged materials before documentation.
- Do not rely on ground-level roof guesses.
- Do not sign with anyone promising to 'cover' deductibles.
Ready to start?
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